Return Policy

Overview

At Billionaire Boys Club / ICECREAM (BBC/ICECREAM), we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with returns and exchanges, subject to the conditions outlined below.

Eligibility for Returns

  • Timeframe: You have 14 days from the date your order was delivered to request a return or exchange.
  • Condition of Items: To be eligible for a return, items must be unworn, unwashed, unaltered, and in their original condition with all original tags, labels, and packaging (including shoe boxes or protective dust bags) attached.
  • Non-Returnable Items:
    • Final sale items, promotional clearance items, and limited-edition collaborative release items.
    • Underwear, socks, and face masks due to hygiene and safety reasons.
    • Gift cards.

How to Initiate a Return

  1. Submit a Request: Visit our online return portal or contact our customer support team at support@bbcicecream.com with your order number and the reason for your return.
  2. Receive Authorization: Once your return is reviewed and approved, you will receive a return shipping label and instructions on how to send your items back.
  3. Ship It Back: Securely pack your items, attach the provided return label, and drop it off at the designated carrier location.

Refunds

  • Once your returned item is received and inspected at our warehouse, we will send you an email notification confirming its arrival and the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
  • Please note: Original shipping charges and any customs duties or taxes paid are non-refundable. Return shipping fees may be deducted from your final refund amount unless the item received was incorrect or defective.

Exchanges

Need a different size or color? Due to the limited-edition nature of many BBC/ICECREAM drops, we recommend returning your original item for a refund (following the steps above) and placing a new order for the desired item immediately to ensure it doesn’t sell out.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@bbcicecream.com with clear photos of the issue. We will arrange a replacement (subject to stock availability) or issue a full refund including shipping costs.

Scroll to Top